Return & Refund Policy
At Eclattique, customer satisfaction is our priority. We strive to ensure you receive premium quality cosmetic products. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
Returns
We accept returns only in the following cases:
Product received is damaged or defective
Wrong product delivered
Product received in tampered condition
To be eligible for a return:
Return request must be raised within 48 hours of delivery.
Product must be unused, unopened, and in original packaging.
Proof of purchase and product images may be required for verification.
Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns on:
Opened or used cosmetic/beauty products
Skincare or makeup products once seal is broken
Products damaged due to misuse or improper handling
Sale or discounted items (unless damaged or incorrect)
Refunds
Once your return request is approved and the product is inspected:
Refunds will be processed to the original payment method.
Refunds may take 5–7 business days to reflect, depending on your payment provider.
Replacement
In eligible cases, we may offer a replacement instead of a refund, based on product availability.
Cancellation
Orders can be cancelled only before they are shipped. Once dispatched, cancellation requests cannot be accepted.
Return Shipping
If the return is due to an error from our side (wrong or damaged product), return shipping charges, if applicable, will be borne by us.
Contact Us
For return or refund requests, please contact our customer support through our website contact page with your order details.
By placing an order with Eclattique, you agree to this Return & Refund Policy.