Shipping Policy
At Eclattique, we are committed to delivering your favorite beauty and cosmetic products safely and on time. Please read our shipping policy carefully.
Order Processing
- All orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is shipped, you will receive a confirmation email or message with tracking details.
Shipping Time
Standard delivery usually takes 3-7 business days, depending on your location.
Delivery to remote or non-metro areas may take slightly longer.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
We may offer free shipping on eligible orders or promotional offers from time to time.
Order Tracking
Once dispatched, you can track your shipment using the tracking details shared with you.
Delays in Shipping
While we strive for timely delivery, delays may occur due to:
Weather conditions
Public holidays
Courier service disruptions
High order volumes during sales or festive periods
Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate. Eclattique will not be responsible for delays or failed deliveries due to incorrect information provided by the customer.
Damaged or Missing Items
If you receive a damaged package or any item is missing, please contact us within 48 hours of delivery for assistance.
International Shipping
Currently, we ship only within designated serviceable regions unless otherwise mentioned on our website.
Contact Us
For any shipping-related questions, feel free to contact our customer support through our website contact page.